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Can't set up my Luxe

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‎12-27-2021 09:32 - last edited on ‎01-11-2022 18:30 by Fitbit Moderator

‎12-27-2021 09:32 - last edited on ‎01-11-2022 18:30 by Fitbit Moderator

Won't charge. Tap face of watch to turn it on? (Nope).

To reset, press button on flat side of charger? (There is no flat side, and no button, so Nope)

Mention of whether you can use this thing without involving a phone app? (Nope)

Buh-bye 

 

Moderator edit: updated subject for clarity

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‎01-11-2022 18:30

‎01-11-2022 18:30

Welcome to the Fitbit Community, @DotX25.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Luxe. Thank you for the information provided.

 

For instructions on how to charge your Tracker and resolve charging issues, we recommend visiting this article.

 

The button to perform a restart can be actually found in the charging cable as shown in the screen shot below:

 

EdsonFitbit_1-1641953529357.png

 

In the set up article we state "before you begin using your Fitbit device, you must connect it to your Fitbit account with a phone, tablet, or computer. Connecting your device allows it to transfer (or sync) data back and forth with Fitbit".

 

If after following the instructions shared above your Tracker still doesn't turn on, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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