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Can't set up my new Fitbit Luxe

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‎08-09-2021 22:07 - last edited on ‎01-23-2025 12:48 by Fitbit Moderator

‎08-09-2021 22:07 - last edited on ‎01-23-2025 12:48 by Fitbit Moderator

Just got a new LUXE fitbit and I can't get it to connect / setup. 

I've charge it for 3hrs and then try to setup new device through the app. 

It connects and asks for 4 digit number displayed on screen but nothing comes up on the device. 

I've restarted it 4 times and every time I have the same issue. 

Have also turned bluetooth on and off as well as my phone off and on and also deleted the app and redownloaded it. 

 

Moderator Edit: Clarified subject

 

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‎08-11-2021 04:41 - edited ‎06-14-2023 08:16

‎08-11-2021 04:41 - edited ‎06-14-2023 08:16

Hi there, @Manniekn. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your new Luxe before reaching out. I understand where your concern is coming from. 

Please read our instructions on how to set up your device. How do I set up my Fitbit device? and Why can't I set up my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-11-2021 04:41 - edited ‎06-14-2023 08:16

‎08-11-2021 04:41 - edited ‎06-14-2023 08:16

Hi there, @Manniekn. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your new Luxe before reaching out. I understand where your concern is coming from. 

Please read our instructions on how to set up your device. How do I set up my Fitbit device? and Why can't I set up my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer