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Can't setup my new Luxe

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‎11-19-2021 16:57 - last edited on ‎11-20-2021 04:51 by Fitbit Moderator

‎11-19-2021 16:57 - last edited on ‎11-20-2021 04:51 by Fitbit Moderator

I'm desperate!!!! Just received new Luxe have tried over a dozen times to setup makes it to entering the numbers, then pairing then to the big red X try again. We're working on it... Please help!!! I've own several Fitbits and have noticed it's getting more difficult to get them connected and stay connected!!!

Thanks for your help!

 

Moderator Edit: Clarified subject

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‎11-20-2021 04:53 - edited ‎02-24-2024 02:00

‎11-20-2021 04:53 - edited ‎02-24-2024 02:00

Hi there, @Sugarbabie2019. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your new Luxe. I understand how you must be feeling. 

Note that you can't connect multiple devices that use the Fitbit Gallery to one account. For Fitbit Charge 3, Fitbit Charge 4, Fitbit Charge 5, Fitbit Ionic, Fitbit Inspire series, Fitbit Luxe, Fitbit Sense, and Fitbit Versa series, only connect one of these devices to your account at a time.

If you continue having difficulties to setup your Luxe after taking the above into consideration, please see Why can't I set up my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎11-20-2021 04:53 - edited ‎02-24-2024 02:00

‎11-20-2021 04:53 - edited ‎02-24-2024 02:00

Hi there, @Sugarbabie2019. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your new Luxe. I understand how you must be feeling. 

Note that you can't connect multiple devices that use the Fitbit Gallery to one account. For Fitbit Charge 3, Fitbit Charge 4, Fitbit Charge 5, Fitbit Ionic, Fitbit Inspire series, Fitbit Luxe, Fitbit Sense, and Fitbit Versa series, only connect one of these devices to your account at a time.

If you continue having difficulties to setup your Luxe after taking the above into consideration, please see Why can't I set up my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes