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Can't turn off the sleep mode on my Luxe

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‎01-13-2024 09:46 - last edited on ‎02-08-2024 08:54 by Fitbit Moderator

‎01-13-2024 09:46 - last edited on ‎02-08-2024 08:54 by Fitbit Moderator

Hi there, I am not able to turn of the sleep modus even if I reset and started new my luxe several times with cable and without. The turn of button is still not working after that, so I have to tipp all the times my display to see the time. What else can I do?

Moderator Edit: Clarified subject

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‎01-14-2024 06:35

‎01-14-2024 06:35

@berny123 Have you tried wiping the device and restoring it to factory settings? You can do this by swiping down and tapping on Settings > Device Info > Clear User Data. Then swipe up and press Hold 3 Sec and release. You should see the Fitbit logo and it will completely reset the Luxe back to the factory settings. Set it up like a new device in your app and see if your sleep mode issue has been fixed.

Heather | Community Council | Eastern Shore, AL
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