Changed Fitbit to Google Account. Luxe is no longer synchronizing with iPhone

[MartyPaul]

I accepted Google Account for current Luxe Fitbit.  It is no longer synchronizing steps from my Luxe Fitbit Watch to my Fitbit Account on my iPhone.  I need to fix the problem ASAP!

Moderator edit: updated subject for clarity. 

[Julia_G · Accepted solution]

Hi, @MartyPaul , did you previously use a different email address for logging in to your Fitbit app?  Is your Luxe set up using your new Google Account?  Please go to your app and on the opening screen click on the small picture photo/icon top left to go to the Account screen.  On the account screen you should see a picture of your Luxe.  Is it there? If not, you will need to set it up on your new account: click on “+ set up a device”, and from the drop down list choose Luxe and follow the instructions from there.

If you do see your Luxe, indicating it is properly set up under your Google email address, then try logging out of your account and logging back in again (using your new Google email).  Logging out and logging back in again is the quickest way to force a sync.

If that does not work, please try carefully working through the troubleshooting steps here for a Fitbit that won’t sync.

Welcome to the forums!

[MartyPaul]

logging out of fitbit and logging back in fixed it. Thank you. 

[Julia_G]

Hi, @MartyPaul , I am glad that my advice fixed this for you!