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Charge 5 appears as option when trying to pair my Fitbit Luxe

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‎06-28-2023 06:58 - last edited on ‎07-06-2023 17:38 by Fitbit Moderator

‎06-28-2023 06:58 - last edited on ‎07-06-2023 17:38 by Fitbit Moderator

Hi, following loss of all notifications on my Luxe and inability to pair, I removed everything to do with Fitbit and erased the data. When I attempted to reinstall everything, despite selecting Luxe in Bluetooth,  the only option was to pick Charge 5. It appears to have updated the Charge 5 (which I don't have) but the luxe is still unresponsive. Any ideas what's wrong, please? It's an Android phone and I've followed everal YouTube videos on how to put things right.

Thanks. 

 

Moderator edit: updated subject for clarity. 

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‎06-28-2023 09:55

‎06-28-2023 09:55

Hi @Cas4403  this has happened before and the best option is to let customer support know what happened.

https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

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2 REPLIES 2

‎06-28-2023 09:55

‎06-28-2023 09:55

Hi @Cas4403  this has happened before and the best option is to let customer support know what happened.

https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

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‎06-28-2023 10:34

In response to Odyssey13

‎06-28-2023 10:34

Ah, that's great. Many thanks. Glad it's not just me!

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