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Charger will not magnetically attach to my Luxe.

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‎09-25-2021 15:53

‎09-25-2021 15:53

I’ve had my Luxe for less than 6 months.  The magnetic charger worked well before and now it does not attach  magnetically to my Luxe.

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4 REPLIES 4

‎09-25-2021 21:31

‎09-25-2021 21:31

Hi @Addimac have you tried cleaning the back of your Luxe?

Stepping in the U.S.A. since September 2013. Android 14

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‎09-26-2021 05:54

In response to Odyssey13

‎09-26-2021 05:54

I wiped it with a soft cloth. Anything else I can clean it with?

Get Outlook for iOS
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‎09-26-2021 19:37

In response to Addimac

‎09-26-2021 19:37

@Addimac  Fitbit recommends Cetaphil, which is a skin cleanser, very gentle. You can read more about their suggestions here - click to read.

Stepping in the U.S.A. since September 2013. Android 14

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‎09-26-2021 20:18

In response to Odyssey13

‎09-26-2021 20:18

Thanks

Sent from my iPhone
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