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Clock face second hand shuts off after 15 seconds-Luxe

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‎08-13-2022 18:16 - last edited on ‎08-14-2022 18:24 by Fitbit Moderator

‎08-13-2022 18:16 - last edited on ‎08-14-2022 18:24 by Fitbit Moderator

The Clock face second-hand on the Luxe shuts off after 15 seconds and I need it on for at least 30 secs, preferably 60 secs. Can that setting be changed to specify a length of time? I already have the screen "always on".

 

Moderator edit: updated subject for clarity

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‎08-14-2022 18:23 - last edited on ‎02-10-2024 08:42 by Fitbit Moderator

‎08-14-2022 18:23 - last edited on ‎02-10-2024 08:42 by Fitbit Moderator

Welcome to the Fitbit Community, @MommaKAC.

I’m sorry to hear about the difficulties you experienced with your Fitbit Luxe.

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Have a nice day.

Have you received the answer you were looking for? Choose the post as the best answer!

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‎08-14-2022 21:08

In response to EdsonFitbit

‎08-14-2022 21:08

Customer support suggested I contact the Fitbit community for ideas.

It seems it is a programming issue, that the 2nd hand of the clock face
only lasts 15 seconds even with the device on all the time.

I may just have to use the timer.

Kathryn
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