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Customer Service

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‎12-17-2022 10:48

‎12-17-2022 10:48

I ordered a Luxe band on 11/30 and as of 12/17, it has not arrived. UPS/Mail Innovations trackers tell me each day since 12/8 that it will arrive and each day it does not. I need Fitbit to investigate and maybe cancel the order and  start over. I think the package is lost., I cannot find ANYWAY to reach a human at Fitbit for a US order. ant recommendations?

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‎12-17-2022 12:30

‎12-17-2022 12:30

here are the support contacts I've gleaned over the years on the forums.

 

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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