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Difficulties to set up my Luxe

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‎10-10-2021 12:00 - last edited on ‎10-10-2021 19:08 by Fitbit Moderator

‎10-10-2021 12:00 - last edited on ‎10-10-2021 19:08 by Fitbit Moderator

Trying to set up new Luxe.  Every thing seems to be working but on Luxe, keeps telling me to download fitbit mobile app.  I thought I did that The app does show up on my phone.

 

Moderator edit: updated subject for clarity

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‎10-10-2021 19:07 - last edited on ‎06-14-2023 07:37 by Fitbit Moderator

‎10-10-2021 19:07 - last edited on ‎06-14-2023 07:37 by Fitbit Moderator

Welcome to the Fitbit Community, @Babscanlon.

I'm sorry to hear about the difficulties you experienced with your Fitbit Luxe.

I noticed that you've been in touch with Customer Support. If after following their troubleshooting steps you continue having difficulties please let them know in order to get further assistance. You can chat with them online or give them a call. Please click here to get connected.

Have you received the answer you were looking for? Choose the post as the best answer!

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