Difficulties to switch bands-Luxe

[Dave01]

Just received the Luxe and found the installed band was too small, so needed to swap it with the longer band that was included.    Watched the YouTube video on how to change so I would know the procedure.  Moved the clip and was able to remove the small band.   Then trying to put the longer band on, had to use A LOT of force and multiple attempts for 5-10 minutes to get it to clip on.    Is this normal for anyone that swapped out the wristband?     

I even tried reattaching the smaller band back on when I had so much trouble with the longer one, thinking maybe the longer band was defective.   But both refused to easily reattach.    Anyone have any ideas?   Otherwise, I love the Luxe.

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Dave01.

Congrats on your new Fitbit Luxe. Thank you for your question.

I experienced some difficulties when I switched bands on my Tracker too, but after trying a couple of times it became easier. You can find a guide to switch bands in this article in the menu "How do I change the band on my Fitbit device?".

If you would like to check out the Product Manual, please visit this site.

Feel free to contact us at any time.

[HulagirlCA]

The article you mention on switching bands does not include the Luxe

[MarreFitbit]

Hi there, @HulagirlCA. Welcome to the Fitbit Community Forums.

To remove and replace a band:

1. Turn over your tracker and find the band latches.
2. To release the latch, use your fingernail to press the flat button toward the band.
3. Gently pull the band away from the tracker to release it.
4. Repeat on the other side.
5. To attach a band, press it into the end of the tracker until you hear a click and it snaps into place. The band with the buckle attaches to the top of the tracker.

You can find more detailed information and images in this help article How do I wear my Fitbit device?

[HulagirlCA]

Thank you. I was afraid if I pulled too hard I would break it