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Difficulties to sync my Luxe

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‎04-26-2022 12:25 - last edited on ‎04-26-2022 18:30 by Fitbit Moderator

‎04-26-2022 12:25 - last edited on ‎04-26-2022 18:30 by Fitbit Moderator

Why is it that every time I update my iPhone, syncing to my luxe becomes an issue? Either it takes forever to sync , or it says it can’t sync 

 

Moderator edit: updated subject for clarity

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‎04-26-2022 18:29

‎04-26-2022 18:29

Thank you for visiting the Fitbit Community, @SunsetRunner.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Luxe. Thank you for the information provided.

 

Our team has recently released a new version of the Fitbit app (3.58 for iOS and 3.58 for Android devices). For instructions on how to check your current version and update, please visit this article and open the menu "How do I update the Fitbit app?".

 

If you continue having syncing issues, please follow these troubleshooting steps.

 

In addition, you can set up your Tracker as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1651022907534.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Hope this helps.

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