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Difficulties with notifications and distance recorded-Luxe

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‎04-19-2022 19:57 - last edited on ‎04-20-2022 16:27 by Fitbit Moderator

‎04-19-2022 19:57 - last edited on ‎04-20-2022 16:27 by Fitbit Moderator

a while ago my luxe stopped giving text and phone message alerts.... then mysteriously it started again.  Well that lasted only a short time...

So I am back to not getting advice re texts and calls;  and sometimes I get long vibrations as if i have reached my step goal - sometimes after walking for only about 20 minutes;  and today, the walk I often do, which I know is 6-7 kms, registered as being 2.14 km.  Had the right number of steps, and the map looked good, but about 4-5 km short of reality...

Help anyone?  Have done all the usuals...

 

Moderator edit: updated subject for clarity

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‎04-20-2022 16:26 - last edited on ‎05-06-2025 06:21 by Fitbit Moderator

‎04-20-2022 16:26 - last edited on ‎05-06-2025 06:21 by Fitbit Moderator

Thank you for visiting the Fitbit Community, @jps49.

I'm sorry to hear about the difficulties you experienced with your Fitbit Luxe. Thank you for the information provided.

To resolve difficulties with notifications, we recommend following these troubleshooting steps.

In addition, if you haven't done so, please follow the tips in this article in the menu "How do I get my Fitbit device to connect to GPS?".

Hope this helps.

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