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Difficulties with stopwatch and battery life-Luxe

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‎02-14-2022 08:16 - last edited on ‎02-15-2022 13:49 by Fitbit Moderator

‎02-14-2022 08:16 - last edited on ‎02-15-2022 13:49 by Fitbit Moderator

Recently my new luxe will randomly go to the timer without me touching it and the only way I can get it to go away is to reset the clock face.  In addition, my Luxe is draining to 50% every day with me recharging it for a minimum of 2 hours.  This is an ongoing issue since I received this as a Christmas present and turned it on in the new year.  I have had the Fitbit Charge 2 since 2017 and had no real issues with it. 

 

Both devices are sycning to my phone.  I use the Fitbit Charge 2 while the Luxe is charging.  I love the way the luxe looks and feels; however, I really want this to be my primary Fitbit and it is disappointing me.

 

Moderator edit: updated subject for clarity

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‎02-15-2022 13:48

‎02-15-2022 13:48

Welcome to the Fitbit Community, @PenceFaithVA.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Luxe. Thank you for trying to get them resolved before contacting us.

 

There are two ways to restart your Tracker, I would recommend trying both of them. For instructions, please visit this article.

 

In addition, please follow these tips to extend your Fitbit device's battery life.

 

Hope this helps.

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