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Do Not Buy This Product

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‎12-28-2021 07:13

‎12-28-2021 07:13

I got one for Christmas.  I spent over five hours trying to connect the Luxe with my phone and update the tracker.  I did everything that was suggested, and it still would not connect.  The Luxe will not connect with Bluetooth.   If you google it, everyone is having connectivity issues with this product.  I am returning it and getting something from another company. 

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2 REPLIES 2

‎12-28-2021 07:18

‎12-28-2021 07:18

Hi @leighanney  have you tried Fitbit customer support? I'm not sure just doing a google search is the answer for many problems. I have the Luxe and have hadn't had any problems with it. You ought to give customer support the opportunity to help you. https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

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‎04-24-2022 10:44

In response to Odyssey13

‎04-24-2022 10:44

they are useless

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