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Does the Fitbit app needs to be open in order for my Luxe to sync?

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‎08-06-2022 23:23 - last edited on ‎08-08-2022 04:46 by Fitbit Moderator

‎08-06-2022 23:23 - last edited on ‎08-08-2022 04:46 by Fitbit Moderator

Does the app need to stay open to sync with Luxe?

 

Moderator Edit: Clarified subject

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‎08-08-2022 04:48 - edited ‎06-28-2023 10:07

In response to LZeeW

‎08-08-2022 04:48 - edited ‎06-28-2023 10:07

Hi there, @Rella. Thanks for stopping by in the Community Forums. 

In addition to the information provided by @LZeeW, I suggest taking a look at this help article How do Fitbit devices sync their data?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎08-07-2022 03:44

‎08-07-2022 03:44

@Rella  Until a few days ago, I would have said it doesn't matter.  My husband can't bring his phone into the building where he works for security reasons.  So his phone is off and he syncs his Fitbit after work.  The Find My Phone app is rolling out in the new firmware release.  Your app must be open and running in the background for the Find My Phone app to work.

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎08-08-2022 04:48 - edited ‎06-28-2023 10:07

In response to LZeeW

‎08-08-2022 04:48 - edited ‎06-28-2023 10:07

Hi there, @Rella. Thanks for stopping by in the Community Forums. 

In addition to the information provided by @LZeeW, I suggest taking a look at this help article How do Fitbit devices sync their data?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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