Find my phone app isn't working on my Luxe

[Caldridge]

The Find My Phone feature on my Luxe is horrible. It can't find my phone even when I'm holding the phone in my hand just inches away from my Luxe. Fix it Fitbit!!

Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @Caldridge welcome, allowing you have swiped down from the clock face to "Find Phone" and tap the "Find Phone tile your phone should respond subject to the volume not being muted & it is within Bluetooth range. If this is not happening you need to ensure your "Luxe" is paired with your phone. If you are still stuck please post here again with the steps you have taken & results achieved.

Cheers

[Caldridge]

Of course my Luxe is paired with my phone. Occasionally it will find my
phone but it's rare. The feature needs work because generally it doesn't.

[Gr4ndp4]

Hi, @Caldridge, may I suggest you check the Fitbit app settings on your phone? You do not mention the make or model of your phone so I apologise for being unable to be precise. Go into your phone settings and find the Fitbit app, open it and check the following. Ensure all permissions are allowed, in mobile data & WiFi ensure background data & unrestricted data usage are on, app battery usage should be set at unrestricted. This last is because in some phones Fitbit is regarded as unimportant where we need it to run continuously in the background.

I hope this helps, let us know how you get on.

Cheers

[KimberlyMarie]

I'm having the exact same issue, it finds my phone but will not pair with my device

[Caldridge]

My Luxe is paired with my phone but the "find my phone" feature doesn't
work at least 70% of the time when my phone is 2 feet from my Luxe

[watauga]

I don’t even have the icon to try it on my Luxe.  Yes, it’s paired.  It shows it is an option.  I uninstalled and reinstalled the feature.

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I don’t see a way to delete my post.  I did find it but it does not work.

[Caldridge]

On your watch go to the clock face. Scroll down 3 times and you should see
the Find Your Phone feature.

[watauga]

In my second message, I corrected myself that I found it, but it does not work.