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Find my phone app isn't working on my Luxe

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‎04-19-2023 22:55 - last edited on ‎04-20-2023 06:00 by Fitbit Moderator

‎04-19-2023 22:55 - last edited on ‎04-20-2023 06:00 by Fitbit Moderator

On my Luxe, I have the ‘Find my phone’ app installed. I know that I have to have the Fitbit app open in the background for it to work. I do that, AND IT STILL DOESN’T WORK!!! I have the Fitbit app open on my iPhone and it doesn’t make a sound! It says ‘Can’t find your phone’ on my Luxe screen as well.

 

If anyone has the answer to this, please tell me in the comments! Thanks!

 

 

Moderator Edit: Clarified subject

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Accepted Solutions

‎04-20-2023 06:04

‎04-20-2023 06:04

Hi there, @noahtechwizard. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Luxe before reaching out. 

 

In addition to the steps you've done, please try uninstalling the Find My Phone app from the Gallery tile and reinstalling it. 

 

If the issue persists, please see How do I troubleshoot apps on my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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3 REPLIES 3

‎04-20-2023 06:04

‎04-20-2023 06:04

Hi there, @noahtechwizard. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Luxe before reaching out. 

 

In addition to the steps you've done, please try uninstalling the Find My Phone app from the Gallery tile and reinstalling it. 

 

If the issue persists, please see How do I troubleshoot apps on my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎04-20-2023 23:10

In response to MarreFitbit

‎04-20-2023 23:10

Thank you, this worked and now I can find my phone again! Thanks again!

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‎04-21-2023 06:10

In response to noahtechwizard

‎04-21-2023 06:10

@noahtechwizard Awesome! You're very welcome. I'm glad to hear you're back on track. 

 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

 

Happy stepping. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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