Find my phone app isn't working on my Luxe

[gina.521]

why won’t Luxe find my phone, 

Moderator Edit: Clarified subject

[Odyssey13]

Hi @gina.521  there is a bit of information in this article - click to read. Did you set it up with the Fitbit app first?

[MarreFitbit · Accepted solution]

Hi there, @gina.521. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

In addition to the steps recommended by @Odyssey13, please restart your Luxe by following these steps. 

If you continue to have the same problem, you can also try setting up your Luxe as a new device in your account. 

Nevertheless, please keep in mind the following requirements in order for the Find Phone app to work properly:

• Your smartwatch must be connected (“paired”) to the phone you want to locate.
• Your phone must have Bluetooth turned on and be within 30 feet (10m) of your Fitbit device.
• The Fitbit app must be running in the background on your phone.
• Your phone must be turned on.

To find your phone:

• Open the Find Phone app on your smartwatch.
• Tap Find Phone. Your phone rings loudly.
• When you locate your phone, tap Cancel to end the ringtone.