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Find my phone app isn't working on my Luxe

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‎12-05-2023 09:03 - last edited on ‎12-06-2023 04:23 by Fitbit Moderator

‎12-05-2023 09:03 - last edited on ‎12-06-2023 04:23 by Fitbit Moderator

I’m having issue with my new Fitbit luxe it will only find my phone if the actual app is open on my screen if it is open in the background, it does not detect the phone at all

Update: By the way I’ve tried everything 

Moderator Edit: Clarified subject

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‎12-06-2023 04:55

‎12-06-2023 04:55

Hi there, @BrokenChair. Welcome to the Fitbit Community Forums. Thanks for the details provided and your time in trying to troubleshoot the issue with Find My Phone app on your new Luxe. 

I've seen you contacted our Support Team after posting here and they've managed to solve the issue. If you have any further questions regarding this topic, please feel free to contact our team back. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!

Maria | Community Moderator, Fitbit


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