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Fitbit Luxe 6 Month Premium Trial gave me just 3 months

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‎11-28-2021 07:32 - last edited on ‎11-28-2021 09:05 by Moderator Alum

‎11-28-2021 07:32 - last edited on ‎11-28-2021 09:05 by Moderator Alum

Hi,

 

I just purchased the FitBit Luxe.  On the box, it says "Includes 6 Month Premium Trial".  When I set up the Premium service, it only gave me a 3-month trial.

 

How do I get the additional 3 months that was advertised?

 

I can't figure out how to upload an image, so I uploaded it to google drive.  Here's the link: FitBit Luxe 6 Month Trial 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎11-28-2021 08:09

‎11-28-2021 08:09

Hi @ImVickieB - I moved your post to the Luxe forum where you are more likely to get help. 

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‎11-28-2021 09:11

In response to SunsetRunner

‎11-28-2021 09:11

Hi there, @ImVickieB. Welcome to the Community Forums. Thanks for sharing with us what happened with your Fitbit Premium Trial. We‘re taking your comments and sentiments in regards to our products and services into consideration.

 

@SunsetRunner Thanks for your help.

 

Please note the best way to get help for this problem is to chat with us online again or give us a call. Click here to get connected.

 

Thanks for your understanding. Have a good day.

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