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Fitbit Luxe band keeps disconnecting from tracker

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‎12-01-2021 12:32 - last edited on ‎12-04-2021 10:41 by Fitbit Moderator

‎12-01-2021 12:32 - last edited on ‎12-04-2021 10:41 by Fitbit Moderator

I have had the same problem. I received it as a gift from my husband as we were leaving on vacation. I had to stop wearing it because it kept disconnecting from the tracker. The last time it cracked the edge of the screen. Fitbit replaced the entire unit but now the new one is doing the same. It hasn’t completely fell off my arm but pulls away from the tracker so far that a gentle tug and it would go flying. Help Fitbit!

 

 

Moderator edit: Updated subject for clarity. 

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‎12-04-2021 10:45

‎12-04-2021 10:45

Welcome to the Fitbit Community, @Janjeffh. I'm sorry to hear about what happened with the band of your Fitbit Luxe.

 

I noticed that you already got in touch with our Support Team and that they are assisting you.

 

Keep on visiting the forurms. 

Andrea | Community Moderator, Fitbitp>

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