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Fitbit Luxe battery and accuracy issues

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‎03-23-2026 03:17 - last edited on ‎03-26-2026 12:39 by Fitbit Moderator

‎03-23-2026 03:17 - last edited on ‎03-26-2026 12:39 by Fitbit Moderator

My Fitbit Luce switches off in the middle of a workout, and when I put it on charge it shows 80%, but when I refresh it in the app it shows 30%. I’m fed up. Can anyone recommend a better device -not Fitbit?!

 

Moderator edit: updated subject for clarity

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‎03-23-2026 13:34

‎03-23-2026 13:34

Hi, @Agnie86 , the Luxe has been discontinued for a while so it is possible that your device’s battery is beginning to fail.  

Fitbit has announced that a new device will be launched this year, so if you might be willing to reconsider another Fitbit you might want to have a look when the new device comes out.

Sense, Charge 5, Inspire 2; iOS and Android

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‎03-26-2026 12:37 - edited ‎03-26-2026 12:38

‎03-26-2026 12:37 - edited ‎03-26-2026 12:38

Hi @Agnie86, welcome to the Fitbit Community. @Julia_G thanks for your contribution!

I am sorry to hear that your Fitbit Luxe is quitting in the middle of your workouts, I can understand how this is making you feel and how it interrupts your routine. 

From the information you shared, it seems like your case might need advanced support and troubleshooting which you can get from our dedicated Customer Support team. You can visit the following link: Contact us where on the third step you can select the type of contact you would like to receive. 

the only bad workout is the one that didn't happen
Claudia - Fitbit Moderator - US/DE

Falls Sie meine Antwort hilfreich fanden, markieren Sie sie bitte als „Akzeptierte Lösung“!

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