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Fitbit Luxe battery and customer service

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‎02-06-2025 12:21 - last edited on ‎02-07-2025 09:14 by Fitbit Moderator

‎02-06-2025 12:21 - last edited on ‎02-07-2025 09:14 by Fitbit Moderator

I bought a Fitbit Luxe almost a year ago and for a while now it's needed charging twice a day.  I have deleted apps and there's minimal on there, it's made no difference. 

I charge it before bed and by the time I have woken in the morning it has already died.

I can't find a phone number or email address to contact customer services and only have a couple of days before it's been a year and my warranty may have expired.

When entering my Seriel number, it comes up that I need to check the "Hardwear warranty centre" which then goes through to Google Pixel options - not Fitbit!

Very frustrating - can anyone help me speak directly (phone, Live Chat or email) with someone who can help please>

Moderator edit: updated subject for clarity

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‎02-07-2025 09:13

‎02-07-2025 09:13

Hi @TullyN Welcome to the Fitbit Community! It's great to have you here!

Let me help you with the battery performance of your Fitbit Luxe.

There are some circumstances that may degrade your battery performance. For more information about this topic i invite you to read our help article Can I extend my Fitbit device's battery life?

You'll also find in the help article some tips to extend your device's battery life.

In addition, you can directly contact our customer service suport team through this link.

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