Fitbit Luxe battery is draining quickly

[Jay911111]

Hi,

I charged my Fitbit luxe 2 days ago and it’s dead. How do I extend the luxe battery life? Can I turn off all day syncing. If yes how do I do this. 

Moderator Edit: Clarified subject

[BethJaye]

I have had one Fitbit or another for 10 years, all great. This is the first time I have had a problem. Can’t decide if I should wait for this to be fixed or just order a different one
In the past customer service has been great, not so much this time. I wonder if that has to do with being acquired by google
Sent from my iPhone

[Claire_M]

My app is fully up to date. My device is less than two months old. If this is not fixed very quickly I shall be returning the product and getting my money back.

[SunsetRunner]

This solution is not working for me. Updated everything but battery is draining. 2 days use maximum.

[Fiddles_n_Bows]

18 hours is about what I get

Sent from my iPhone

[BethJaye]

Mine lasted a few hours, didn’t make it through the night

Sent from my iPhone

[WilsonFitbit]

Hello everyone. Thank you for your participation in the community forums. 

I also appreciate your continued reports and thank you for taking the time to provide your feedback. For all of you who have contacted Support, thank you very much for your help. If you have additional questions or inquiries, I recommend replying back to them and they will be glad to continue assisting you. 

@aleksrola, @wrili, @Claire_M, @SunsetRunner I'd like to let you know that I've created a case for you and someone will be contacting you shortly.

On a side note, for those experiencing a similar inconvenience, please make sure to keep the Fitbit device and Fitbit app up to date. In addition, please take into consideration the following tips: Can I extend my Fitbit device's battery life?

I'll be around. 

[Vinny3]

I just got my Fitbit Luxe as a gift from my family. Have iPhone. Battery last only from 6 to max 15 hrs. Don't have any apps. installed, and only bare minimum stuff.

In your instructions first it says, Tap your profile picture in the top right. - My profile picture in my app is top left. On right message box. Secondly nowhere at the bottom I see is update or update upcoming. 

[BBNonna]

I have done all these things! I am really getting tired of having to charge
this thing two times a day. I really am so disappointed with not only my
Luxe but also the Fitbit company. I have been a faithful customer for years!

[BrieMaka]

I am having the same issue.  I charged my Fitbit on a Thursday and on Friday it was down to 5%.  Once I charged it only 25% so that I could get my walk in and when I returned home the battery was at 30%.  How is that possible????  I have had 3 Fitbit charge in the past and have never had this issue before.  I guess that’s what happens when you buy the first release of a product.  ☹️

[raggirl1]

I’ve had the same issue and had multiple exchanges with fitbit support. No resolution ithat I can see and before the 45 day refund window passed I finally returned my pre-order luxe for a refund.  Purchased another from Amazon and it works perfectly. It’s clear that the first batch/release is defective.  Both frustrating and disappointing. 

[Mdeletr]

Same for me. Got it last Thursday.  On full charge it hardly works for 1 day...from 100 percent to around 79 percent in 3 hours...

Tried all...no activity etc..no sms or messages.  Just walkimg little etc...

Support say they look intonit, haha..

Very expensive tracker, not ok with this ...

[HannahLdn]

Fab. Please let me know when you find a fix. I chose a Luxe over an Apple Watch because I wanted the long battery life. But I’m charging daily now. Really hope you’ll find a way to fix it soon.

[HannahLdn]

I wouldn’t go for a Luxe until we know they can fix it. I had a Charge HR 2 until I accidentally cracked the screen. It lasted for years and had a great battery the entire time.

[BethJaye]

Will there be some type of release when the issue is fixed

[wrili]

I have had all the FitBits. They won’t take it back even though I think it’s defective. They won’t admit it and keep saying they are working on it. I don’t believe them anymore. 
I got one from Amazon and it’s perfect but Fitbit won’t take the first one back..     Terrible customer service, they should take it back but no luck. Angry and disappointed!!! 

[wrili]

I think it’s terrible thar you won’t accept a return of a defective unit. I got another one from Amazon and it works perfectly but you refuse to admit there is a problem so now I have one that’s defective and a perfect one.

It doesn’t seem right and I am very disappointed. I know it’s outside your return policy window but you really should take it back. I am very disappointed to put it mildly..   very bad customer service 

[raggirl1]

If paid with a credit card you can dispute the charge with issuer. It would not be hard to prove the item is defective and doesn’t work as advertised. 
Fitbit should have replaced the defective ones from the get go.  Terrible customer service.

[wrili]

I agree with that.. I will look into it.,

[wrili]

Yes take it back to Costco. I ended up getting another one from Amazon and the charge has last 8+ days.. the early ones in my opinion are defective. I used PayPal and am now trying to dispute the charge..

[FerBabe]

Hi Wilson, 

Can you create a case on my behalf as well?

I updated my luxe to firmware version 1.126.4 around a month ago, and my phone app is the most up to date at version 3.44.

I received my fitbit at the end of June, and as of 8/10, the battery has gone from lasting 7-8 days to lasting around 3 days.   The watch looses about 30% life every 24 hours. I have made no changes to any settings that would account for the sudden battery drain. 

Thanks!

J