06-20-2021
05:38
- last edited on
06-21-2021
06:35
by
MarreFitbit
06-20-2021
05:38
- last edited on
06-21-2021
06:35
by
MarreFitbit
Hi,
I charged my Fitbit luxe 2 days ago and it’s dead. How do I extend the luxe battery life? Can I turn off all day syncing. If yes how do I do this.
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
08-17-2021 08:07
08-17-2021 08:07
After my post yesterday, I am attempting a test of a complete reboot process. I factory reset the device (it clears all data) and removed the app from my phone and any other devices. I fully charged it up and then set up the device as new with a different email address. I once again put all settings as low as possible (dim screen, no notifications, manual wake). In 19 hours I have used less than 2 percent of a charge. However, my hopes are not great. It was the second charge after the initial setup that it started to rapidly lose power. That would make it seem like a software error but I believe the problem is internal to the battery. I am sad to read here that many people are experiencing a problem with returning the device to the original seller. I feel a little embarrassed to bring back an used item (only three weeks old) to Costco, but they said no problem. Costco's return policy is 90 days despite the fact I have none of the original packaging.
08-17-2021 08:21
08-17-2021 08:21
08-19-2021 05:19
08-19-2021 05:19
It has been almost 44 hours since I did a complete reset of the device (also removed the app and then reinstalled) and the charge is showing 76%. I am not ready to say that I found a solution for me but I am now a bit more hopeful. The reason I cannot be confident is this is how my first week with the device went as well. The first charge held almost a week but after that it could not last more than 2 1/2 days. If it continues at this pace of slowly using the charge, I will probably need to do the second charge by Sunday. I will report back next week to update to if the pattern is the same or if indeed resetting was a solution..
08-19-2021 05:41
08-19-2021 05:41
Mine only lasts 18 hours. I go to bed with 100% charged and by 4 in the afternoon it is totally drained. Fitbit is not addressing this issue and I feel ripped off.
08-19-2021 05:43
08-19-2021 05:43
This didn’t work for mine. Still only getting 18 hours battery life.
08-19-2021 18:14
08-19-2021 18:14
To me, the customer service response was absolutely abysmal. I have to count it among the top 5 worse experiences with a call center I have every encountered. I agree to feeling ripped off.
08-19-2021 18:50
08-19-2021 18:50
08-19-2021 18:54
08-19-2021 18:54
08-22-2021 03:09
08-22-2021 03:09
Thanks for creating case for me. I was in contact with support and they advised I should get replacement. After replacement case was created support stopped replying to my emails. I keep following up on it but nothing since more than one week. Would you be able to help with it? I was thinking my case is getting resolved with replacement but I'm still stuck with device which battery life is less than 2 days...:(
08-22-2021 09:38
08-22-2021 09:38
We’re you within the return time frame? They don’t want mine..
08-23-2021 18:21
08-23-2021 18:21
Exact same issue…so frustrating!
08-25-2021 10:32
08-25-2021 10:32
They offered me replacement not return but apparently I was too quick to be happy with customer service since my emails are being ignored for 2 weeks....disappointing 😞
08-26-2021 08:52
08-26-2021 08:52
09-12-2021 05:11
09-12-2021 05:11
That does not work. My luxe battery life is getting worse and not better. Amazingly disappointed in this product.
10-06-2021 23:20
10-06-2021 23:20
I have the exact same problem as you! I have turned off all the extras, it dies in 2 days!
10-07-2021 05:44
10-07-2021 05:44
10-09-2021 22:18
10-09-2021 22:18
I have the latest app on my phone and my chrage is lasting less than 24 hours! What can I do as this is upwr frustrating 😞
10-10-2021 10:37
10-10-2021 10:37
10-10-2021 10:42
10-10-2021 10:42
10-13-2021 09:41
10-13-2021 09:41
Wondering if today's update will fix the issue as I get at best three days out of my battery.