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Fitbit Luxe battery is draining quickly

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Hi,

I charged my Fitbit luxe 2 days ago and it’s dead. How do I extend the luxe battery life? Can I turn off all day syncing. If yes how do I do this. 

 

Moderator Edit: Clarified subject

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124 REPLIES 124

After my post yesterday, I am attempting a test of a complete reboot process. I factory reset the device (it clears all data) and removed the app from my phone and any other devices.  I fully charged it up and then set up the device as new with a different email address.  I once again put all settings as low as possible (dim screen, no notifications, manual wake).  In 19 hours I have used less than 2 percent of a charge.  However, my hopes are not great. It was the second charge after the initial setup that it started to rapidly lose power.  That would make it seem like a software error but I believe the problem is internal to the battery.  I am sad to read here that many people are experiencing a problem with returning the device to the original seller.  I feel a little embarrassed to bring back an used item (only three weeks old) to Costco, but they said no problem.  Costco's return policy is 90 days despite the fact I have none of the original packaging.

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Fitbit took mine back without the original packaging as well. I didn’t have a problem with that. I just wish they would fix it

Sent from my iPhone
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It has been almost 44 hours since I did a complete reset of the device (also removed the app and then reinstalled) and the charge is showing 76%.  I am not ready to say that I found a solution for me but I am now a bit more hopeful.  The reason I cannot be confident is this is how my first week with the device went as well.  The first charge held almost a week but after that it could not last more than 2 1/2 days.  If it continues at this pace of slowly using the charge, I will probably need to do the second charge by Sunday.  I will report back next week to update to if the pattern is the same or if indeed resetting was a solution..

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Mine only lasts 18 hours.  I go to bed with 100% charged and by 4 in the afternoon it is totally drained.  Fitbit is not addressing this issue and I feel ripped off. 

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This didn’t work for mine.  Still only getting 18 hours battery life. 

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To me, the customer service response was absolutely abysmal.  I have to count it among the top 5 worse experiences with a call center I have every encountered.  I agree to feeling ripped off.

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I used the chat help and would have to agree with you. Abysmal is being generous..
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I think many of us feel ripped off.. they have done nothing to fix the issue.
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Hi @WilsonFitbit 

Thanks for creating case for me. I was in contact with support and they advised I should get replacement. After replacement case was created support stopped replying to my emails. I keep following up on it but nothing since more than one week. Would you be able to help with it? I was thinking my case is getting resolved with replacement but I'm still stuck with device which battery life is less than 2 days...:(

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We’re you within the return time frame? They don’t want mine..  

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Exact same issue…so frustrating!

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They offered me replacement not return but apparently I was too quick to be happy with customer service since my emails are being ignored for 2 weeks....disappointing 😞

 

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After getting numerous empty promises from Fitbit that they were going to fix this problem I sent mine back to QVC where I bought it. Hopefully QVC will reimburse me. Mine was only getting 18 hours of charge time.

Sent from my iPhone
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That does not work.  My luxe battery life is getting worse and not better. Amazingly disappointed in this product.

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I have the exact same problem as you! I have  turned off all the extras, it dies in 2 days!

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At least you can get 2 days, I don't know why I am putting up with this!
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I have the latest app on my phone and my chrage is lasting less than 24 hours! What can I do as this is upwr frustrating 😞

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I sent my back. Upset I spent so many weeks with tech support and searching the internet for a solution. Nothing worked.

Sent from my iPad
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I finally bought one from Amazon and it works wonderfully.
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Wondering if today's update will fix the issue as I get at best three days out of my battery. 

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