Fitbit Luxe continues to stop linking to Iphone

[Marieke_1978]

I have my Luxe Special Edition a few weeks now, and I love how it looks.

But the connectivity between my Luxe and Iphone is a different story. The bluetooth connection drops constantly, and getting it to work again is one big drama.

I have the lastest version of the fitbit app, the firmware on my Luxe is up-to-date (20001.151.16) and my Iphone has the most recent iOs as well (15.0.1). And still, the bluetooth connection keeps failing. What can I do? I'm seriously thinking about returning the Luxe. My Alta didn't have this problem.

[EdsonFitbit]

Welcome to the Fitbit Community, @Marieke_1978. Thank you for the information provided.

Please make sure Low Power Mode or Battery Saver is turned off on your iPhone. This mode frequently causes the device to disable Bluetooth.

To resolve syncing issues, we recommend following these troubleshooting steps.

In addition, you can set up your Fitbit Luxe as a new device:

1. Tap the Today tab, and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

[Marieke_1978]

Thanks for your answer. I have done the troubleshooting steps a dozen times, and I've also set up my Luxe as a new device a couple of times. It works for a few days in a row, but then the bluetooth problem starts again. 

[EdsonFitbit]

Thanks for your response, @Marieke_1978.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.