Fitbit Luxe doesn't automatically track my swims

[TheraK]

Hello,

When I swim, the Fitbit Luxe doesn’t track automatically my swimming. I do School crawling. 
When I say that I swim, he stops with tracking my heartbeat. 
I know from my charge 3, that my heartrate was visible in my heart statistics, now there is a hole. 
I live in the Netherlands. 

I really love the design and my battery went up til 6 days!

Moderator Edit: Clarified subject

[MarreFitbit]

Thanks for stopping by in the Community Forums, @TheraK. I'm glad to hear you're loving the Fitbit Luxe's design and the battery life.

Have you checked if "Swimming" auto-recognize is enable? This option is turned off by default, but you can always turn it on in the SmartTrack section. For more information, see How do I track my activity with my Fitbit device?

Note that heart-rate tracking is disabled during your swim workout. For more information, see How do I track my swims with my Fitbit device?

*Water lock turns on automatically when you start a swim in the Exercise app. Firmly tap your screen twice to turn off water lock. For more information, see Can I swim or shower with my Fitbit device?

Hope that helps. 

[TheraK]

Thank you for your answer. 

Automatically recognize swimming is enabled in my account. I swim non stop in a time of 45 minutes. 
So it should work, but it don’t. 

[Jewel33]

I have exactly the same problem, I also tried to track in exercise app, I did 42 lengths and apparently only burned 45 calories! Is there a fix as this really isn't good enough, I chose the luxe specifically for tracking swimming