Fitbit Luxe is flickering with lines in the screen

[DoneUser13]

I purchased my Fitbit on May 23rd and it began flickering and dimming yesterday morning and then progressively worsened to green lines. I called customer service and they were useless. I have restarted the watch and changed the clock face numerous times and that does not work. The watch still monitors progress but I can only see it through the app. This is unacceptable. This is my third Fitbit. The first two lasted at a minimum a year before they just died out. I expected better quality. How can this be fixed? If this is not resolved I don’t think I will ever buy a Fitbit again. Clearly there is a manufacturing issue. 

Moderator Edit: Clarified Subject 

[Julia_G]

Hi, @DoneUser13 , Fitbit Customer Support for obvious reasons expects users to try available fixes (such as restarting or changing the clock face) to see if their issue is resolved.  Of course if the fixes do not work, and a brand new Fitbit continues to malfunction, then you are entitled to make a warranty claim.  I would recommend getting back in touch with Customer Support to let them know you have tried all their troubleshooting suggestions and the screen is still malfunctioning. 

[DoneUser13]

Yes, all available “Trouble Shooting” was executed and the product is
clearly poorly manufactured as none of the “Trouble Shooting” activities
resolved the issue.

For so many people to have the same technical issues I would expect Fitbit
to issue some kind of statement regarding when this issue will be resolved.
I will execute a warranty claim for this product but I find it absolutely
unacceptable a product would behave like this after barely a week of use. I
have been waiting for a Fitbit that looks more stylish. I thought Luxe was
the answer. I am deeply disappointed.

[Julia_G]

Hi, @DoneUser13 , I totally understand your frustration!  And I am sure that Fitbit will replace yours under warranty since none of the troubleshooting steps fixed it.  But in all likelihood your new replacement Luxe will work as expected.  It is important to remember that people posting here are, of course, the ones who have problems…. And sometimes the suggested fixes work perfectly and the issue does not recur.

I did have an issue (different from yours) with my first Luxe - and Fitbit replaced it.  These things happen, and with every product there are some failures.  My replacement Luxe is at least a year and a half old, and it still works absolutely fine.  And since I have had mine, my daughter and my sister have both bought the Luxe, and both of them have had no issues after many months (almost a year) and really love that the Luxe is petite and stylish!  

Hopefully, your new Luxe, when you get it replaced, won’t disappoint you.

[rads54]

Pls share the mail id here to send the warranty details.

Thanks