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Fitbit Luxe is not tracking my heart rate

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‎07-04-2021 01:07 - last edited on ‎07-05-2021 04:25 by Fitbit Moderator

‎07-04-2021 01:07 - last edited on ‎07-05-2021 04:25 by Fitbit Moderator

my heart rate is not measured. does anyone know how i can solve this?

 

Update: I solved my own problem  🙂

 

I found out that you have to change something in the settings. When you swipe down 3 times and tap on settings, swipe down to hart beat. I had to turn it on and now it’s working. 

 

Moderator Edit: Clarified subject

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Accepted Solutions

‎07-05-2021 04:24

‎07-05-2021 04:24

Hi there, @Evascherp. Thanks for stopping by and sharing the outcome of the inconvenience with your Fitbit Luxe. I'm glad to hear that you manage to solve it. 🙂

 

For a full list of settings, swipe down from the clock screen and open the Settings app. Swipe up to see the full list of settings, and tap a setting to adjust it. For detailed information, see How do I navigate my Fitbit device? 

 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

 

Happy stepping! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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4 REPLIES 4

‎07-05-2021 04:24

‎07-05-2021 04:24

Hi there, @Evascherp. Thanks for stopping by and sharing the outcome of the inconvenience with your Fitbit Luxe. I'm glad to hear that you manage to solve it. 🙂

 

For a full list of settings, swipe down from the clock screen and open the Settings app. Swipe up to see the full list of settings, and tap a setting to adjust it. For detailed information, see How do I navigate my Fitbit device? 

 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

 

Happy stepping! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎10-07-2021 04:37

‎10-07-2021 04:37

Great, that's fixed it

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‎10-07-2021 05:41

In response to Speedybee69

‎10-07-2021 05:41

Hi there, @Speedybee69. Welcome to the Community Forums. 

 

I'm glad to hear that the steps shared above have done the trick for you. 🙂

 

Please feel free to visit our Health & Wellness where you will find great tips and encouragement from other members.

 

Hope you have a great day! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎11-19-2021 13:36

‎11-19-2021 13:36

Thanks, I have exactly the same problem.

No recollection of having ever switched it off 🤷‍:male_sign:

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