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Fitbit Luxe isn't showing the time or my steps

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‎05-09-2022 17:38 - last edited on ‎05-10-2022 10:51 by Fitbit Moderator

‎05-09-2022 17:38 - last edited on ‎05-10-2022 10:51 by Fitbit Moderator

My Luke Fitbit isn’t telling the time or steps. Can I please get a replacement? Thank you!

 

Moderator Edit: Clarified subject

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‎05-10-2022 10:52 - edited ‎11-03-2023 11:58

‎05-10-2022 10:52 - edited ‎11-03-2023 11:58

Hi there, @dhanmatiesingh1. Welcome to the Community Forums. Thanks for the details provided in your post about your Luxe's behavior. 

Please restart your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-10-2022 10:52 - edited ‎11-03-2023 11:58

‎05-10-2022 10:52 - edited ‎11-03-2023 11:58

Hi there, @dhanmatiesingh1. Welcome to the Community Forums. Thanks for the details provided in your post about your Luxe's behavior. 

Please restart your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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