Fitbit Luxe issues

[txstar]

Yesterday, my Luxe screen went black... I knew it was charged... it wouldn't respond to any anything.  It did nothing when I hit the reset button 3 times.  I left it plugged in overnite.  This morning, I removed it from the comptr and it had a time setting that was several hours off.  I went to community and tried all the suggestions.. it would not sync.  Later in the day, I returned to the same efforts and it would not sync.

At nighttime, it has now synced.   This is stressful and time consuming.  I am not interested in having it if this is a reoccurring problem, as some are saying.  Is it possible to remove the apps that I don't use... would that help it out?  I am mainly interested in just the basics... I bot it not for the whistles and bells but for the look!  Thank you for any advice... it will be appreciated.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @txstar. Welcome to the Community Forums. Thanks for trying to troubleshoot the issues with your Fitbit Luxe before reaching out. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Regarding your inquiry, please note that the default apps on your Fitbit Luxe, such as Relax, Timer, Alarm among others cannot be removed. 

Thanks for your suggestion, though. We're constantly striving to improve Fitbit products and services, and we appreciate all of the input we receive from our customers. The best place to make your voice heard is the Feature Suggestion board on our community. 

If a similar suggestion has already been made by another member of the community, you can vote for their suggestion and add your comments. 

If you continue having syncing difficulties, please see Why won't my Fitbit device sync?

[Christinar1]

My luxe was sketchy with the syncing.  9 times out of 10 it would say taking a while sit tight.  I would check to see if my bluetooth was connected and it was.  Then recently it started draining my battery on my iphone like it was constantly talking to it or working or something. all I know is my phone battery usually lasts me 2 days.  Friday and Saturday it lasted 1 barely.  I disconnected the luxe from my phone and boom no longer battery draining.  If that wasn't annoying enough it wasn't even tracking my runs properly.  it said i was running and collecting active minutes but when you got it to sync in the app no distance was traveled and no activities were logged.  

I bought it to replace my charge 3 (which I love)  the screen is going dim so I thought why not upgrade to the color screen.  Which is the only redeeming quality of this device.  I have already posted my luxe back to fitbit as I was within the 45 day window and decided I just didn't love the tracker enough to fight through the teething pains.  I am back using my dim charge 3 and will get a charge 4 (not ready to test out the color screen and what ever issues charge 5 might have)  Hoping the charge 4 lasts a while and fitbit fixes issues with the luxe and possibly any newer trackers.  I am not ready to jump to the apple watch but I may just have to...

My advice to those of you with in the 45 day window and experiencing any issues with the luxe is return it let them sort out the kinks and maybe try again.  Good luck all.  

[RuthEneurys]

I am returning my FB Luxe this week after so many issues with it. Full mark though to their customer service. They got back to me straight away and are sending me a label to return it. 

[Cubby12]

I am having the same issue. If you have a Samsung phone and received the android 13.  That's where the problem is 

[Barbara913]

Yes, this is also my problem and I can no longer connect my fitbit.  It will pair, but hangs on the "Found it!, connecting,   " screen on the phone.  I have tried every troubleshooting step I have found and can not get past this step.