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Fitbit Luxe keeps asking me to update it when there's no update available

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‎08-19-2021 01:25 - last edited on ‎01-23-2025 12:49 by Fitbit Moderator

‎08-19-2021 01:25 - last edited on ‎01-23-2025 12:49 by Fitbit Moderator

Every time I charge my Luxe, it wants an update to be able to work correctly, even though there isn't an update available, is this a known fault?

 

Moderator Edit: Clarified subject

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‎08-19-2021 09:51 - edited ‎10-25-2023 17:07

‎08-19-2021 09:51 - edited ‎10-25-2023 17:07

Hi there, @BarbH23. Welcome to the Community Forums. 

To better assist you, would you mind sharing with me the exact message you receive? Is it on the Fitbit Luxe or Fitbit app? Does it go away after syncing? 

In the meantime, please see Why can't I update my Fitbit device?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎08-19-2021 09:51 - edited ‎10-25-2023 17:07

‎08-19-2021 09:51 - edited ‎10-25-2023 17:07

Hi there, @BarbH23. Welcome to the Community Forums. 

To better assist you, would you mind sharing with me the exact message you receive? Is it on the Fitbit Luxe or Fitbit app? Does it go away after syncing? 

In the meantime, please see Why can't I update my Fitbit device?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes