Fitbit Luxe keeps dying because the battery drains too quickly

[TraceyMM]

So i’ve had my Fitbit gold Luxe for approximately four days. It replaces my old Alta which was getting unreliable and just didn’t have the features I really needed. I was so excited to see the release of the luxe particularly with the dressier gold bracelet and couldn’t wait to get it started. Day one seem to be okay although there were some teething issues with setting it up. Day 2 was okay until the Fitbit died unexpectedly in the middle of a long walk. I kept tapping the screen but had no response.  I just surmised that perhaps I hadn’t charged the battery enough so returned and put it on charge and surprisingly found that it it was already on 77% yet none of my steps had been recorded during the walk. I continued to charge it to full capacity and wore it to bed that night and woke up the following morning to find it dead again. This time I struggled to get it to come to life at all and in frustration I started a web chat with Fitbit. They talked me through the process of resetting the device which got it active again and my heart encouraged me to use it for another day. However on waking this morning the unit is completely dead again. I have it on charge and it is still dead. I can’t believe how unreliable and inefficient this device is I am so disappointed. Fitbit have said that I can return the device either for a refund or an exchange. I am so confused because I love the aesthetic‘s of it and the features it has but it’s unreliability over the very few days I’ve had it is just stressing me out. Other people seem to have similar issues so I’m so confused as to whether to replace or look for a totally different device ? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @TraceyMM. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Fitbit Luxe. We‘re taking into consideration your comments and sentiments in regards to our products and services.

I've seen that you contacted our Support Team back to let them know about your decision about exchanging your Luxe or getting a refund. If you have any further questions, please feel free to let our team know so they can continue assisting you.

[Missalimae]

I have the same issue, I charged it. Left it, didn’t wear it, next day… dead. What… the… **ahem**… 

[MarreFitbit]

Hi there, @Missalimae. Welcome to the Community Forums. Thanks for the details provided in your post. I understand how you must be feeling. 

What version of the Fitbit app do you have installed on your phone? Please make sure you've updated it to version 3.43 or later. Updating your Fitbit app should fixe the issue with your Fitbit Luxe's battery life. To do so, see How do I update the Fitbit app?

If your Luxe and Fitbit app are up-to-date, please restart your Luxe. For instructions, see How do I restart my Fitbit device? Once you've performed the restart, I'd recommend monitoring your tracker's battery life to see if it has improvised. 

[Missalimae]

Thanks, app is up to date, restarted my Fitbit. Battery life still sucks. 

[MarreFitbit]

@Missalimae I appreciate you had followed the tips and recommendations provided above. I totally understand how you must be feeling. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[Darcy99]

I have mine about 2 weeks. Same issue re battery. So disappointed and the lack of an altimeter. I’m definitely changing to another device. Luxe wasn’t worth the wait and not worth the money.
Best of luck with yours  

[1234tas]

My device holds charge really well but I don't use any 3rd party apps or clock faces- only fitbit.  Perhaps try that and see if it's the device or 3rd party apps?

[Missalimae]

Thanks for your message. I don’t have anything linked to 3rd party apps and have disabled all types of notifications, haven’t even turned the Bluetooth on. 

[Missalimae]

Thank you. But I’m not going to waste my time making a phone call, that clearly won’t solve the issue at hand. Hopefully Fitbit will fix whatever it is, that is making the battery drain so fast.

[YC_]

I have to charge mine at least twice a day which is very frustrating and the customer support wasn’t much of a help, unfortunately. I’m very sad about it 😞 

They said it’s a general issue with luxe and believe it could be solved with software fix. I wish they at least address the issue on the website and let us know once they fix it so I don’t have to come here every day looking for any information about it. But they said they can’t do that…  

I spent so much time talking to them and nothing got fixed. 

We’d just have to wait and see…  until god knows when…… Only if there was no battery issue it would have been an awesome tracker for me!