Fitbit Luxe keeps turning on every 20 seconds

[lvred1]

My screen keeps turning on every 20 seconds even when I put the display on manual or sleep mode or when I don’t even move my arm. My battery lasted about 18 hours cause of it. How do I fix this? I purchased it yesterday. Should I exchange it? 

Moderator Edit: Clarified subject

[Julia_G]

Hi, @lvred1 , I would suggest giving it a restart/reboot following these instructions .  You may need to repeat the procedure.

If that doesn’t solve your issue, I would recommend exchanging it.

[MarreFitbit · Accepted solution]

Hi there, @lvred1. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Fitbit Luxe before reaching out. I understand where your concern is coming from. 

As @Julia_G has recommended, please restart your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps.

[lvred1]

Hi, I have tried all this already and it’s still turning on. I will go exchange it today. 

[MarreFitbit]

@lvred1 Thanks for confirming that you've tried that already. 

If you have any trouble trying to exchange your Fitbit Luxe, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.