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Fitbit Luxe no longer syncs with Moto G Sylus

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‎02-06-2023 08:27 - last edited on ‎03-27-2025 20:57 by Fitbit Moderator

‎02-06-2023 08:27 - last edited on ‎03-27-2025 20:57 by Fitbit Moderator

My Luxe just stopped syncing today. Restarted phone multiple times. Then deleted Luxe from Bluetooth and now it won't reconnect with phone. App says it syncs but it does not. HELP!

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‎02-06-2023 08:36

‎02-06-2023 08:36

@JeriCorgill this is an issue on Fitbit's end. I don't know when it will be resolved, but they are working on getting it fixed ASAP.

Community Council Member

Amanda | Wyoming, USA

Pixel Watch 3, Inspire 3, Sense | Android

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4 REPLIES 4

‎02-06-2023 08:36

‎02-06-2023 08:36

@JeriCorgill this is an issue on Fitbit's end. I don't know when it will be resolved, but they are working on getting it fixed ASAP.

Community Council Member

Amanda | Wyoming, USA

Pixel Watch 3, Inspire 3, Sense | Android

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‎02-07-2023 06:35

In response to alexthecat

‎02-07-2023 06:35

How will we know when the issue has supposedly been fixed so we can reconnect to devices? I love my Luxe but it doesn't help that I cannot see the metrics that are only available on the app!

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‎02-07-2023 06:46

‎02-07-2023 06:46

The exact same thing happened to me yesterday! I fiddled with it all day. Restarting both luxe watch and my Motorola phone.

Is there a code to pair?? Please help tech!

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‎02-07-2023 06:49

In response to JeriCorgill

‎02-07-2023 06:49

Not being able to pair it via Bluetooth really sucks!😞 Please help fitbit techs!

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