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Fitbit Luxe not charging

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‎08-09-2023 01:57 - last edited on ‎08-10-2023 10:11 by Fitbit Moderator

‎08-09-2023 01:57 - last edited on ‎08-10-2023 10:11 by Fitbit Moderator

Fitbit lux notification that it needed charging (14%). Put it  on charge, not charging, used the button on charger 3 taps etc still not working. New charger tried and no luck. Fitbit last synced this morning with no problems. Points checked on Fitbit all seem ok. Checked app on iPad and it won’t sync now. Any help 

 

Moderator edit: format. 

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1 BEST ANSWER

Accepted Solutions

‎08-09-2023 03:09

‎08-09-2023 03:09

I’m replying to myself 😂😂 Got great support from on line chat with Fitbit. Cleaning the charging points on the back of my fit bit with a damp toothbrush did the trick. Now working 

View best answer in original post

Best Answer
2 REPLIES 2

‎08-09-2023 03:09

‎08-09-2023 03:09

I’m replying to myself 😂😂 Got great support from on line chat with Fitbit. Cleaning the charging points on the back of my fit bit with a damp toothbrush did the trick. Now working 

Best Answer

‎08-09-2023 06:12

In response to Chezza376

‎08-09-2023 06:12

Hi @Chezza376, it is nice to see a new face in the community. 

I'm glad that our support line was useful for you and I took the liberty to mark your post as the Best Answer to help other members with the same or similar issues. 

Happy stepping!

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