help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Luxe not charging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-27-2022 04:05 - last edited on ‎01-20-2025 12:34 by Fitbit Moderator

‎11-27-2022 04:05 - last edited on ‎01-20-2025 12:34 by Fitbit Moderator

I am at a of a loss with why my Luxe will not charge. I have tried multiple sockets, a variety of plugs including new ones, laptop, restarting, two different charging cables, cleaning the contact points with alcohol!  So I ordered a replacement device, which has arrived and I am having the same issue!!! I have called customer care again today and they have agreed to send yet another device and checked through that I have taken all the right steps. Does anyone have a similar experience? What is extra frustrating is I pay for the monthly subscription and because over the course of several months I have had trouble getting my device charged I am frequently without access to the subscription service I pay for! 

Best Answer
0 Votes
3 REPLIES 3

‎11-28-2022 03:49

‎11-28-2022 03:49

I am having the same issue. I have not spoken to customer service, mainly because I don't have the time. I was hoping to find a fix on the forum. Guess now I'll have to call too. I'm curious, did you ever try just changing out the charging device?

Best Answer
0 Votes

‎12-01-2022 02:52

In response to overfiftyfitty

‎12-01-2022 02:52

Yep. Tried different chargers, different cables, different plugs, sockets etc 

Best Answer
0 Votes

‎12-05-2022 14:02

‎12-05-2022 14:02

Just this past 2 days I had the same issue to the point I ordered a new charger on Amazon which turned out different from the factory issued one and still didn't work.

Even though I had previously cleaned the contacts, I again did so with alcohol, then plugged in and tried resetting the Luxe.

This time the tracker started charging and it fully charged.

 

Best Answer
0 Votes