Fitbit Luxe order hasn't arrived

[Patty464]

Hi,  I'm inquiring re: why the Fit Bit I ordered on March 10 and was supposed to be delivered by March 13 has gone missing

I have called Fed Ex numerous times and they tell me it's still in transit on a truck and that is since March 13 & there have been no updates since.  I have called Fit Bit twice and on March 22 I was told by a Jermaine R that I would receive a link so I could cancel this order along with a link to the discount code I used initially so I could re-order said item.  Instead I got the message below (scroll down).  This is my 4th Fit Bit at a minimum and this is very disappointing to say the least.

e: Your Fitbit Phone Inquiry - [ ref:_00D40N2lj._5005a24MDfd:ref ]

Inbox

https://contact.fitbit.com	Tue, Mar 22, 2:15 PM (2 days ago)
to me

Hi Patty.

Thank you for calling Fitbit Support about your order of a Fitbit Luxe that is undelivered so far.

After reviewing your order, we ask that you wait an additional 1-2 days to see if the package gets delivered, and if not then please reach out to us and let us know.

We look forward to getting you back on track at the soonest possible time. If you have any additional concerns, please see http://help.fitbit.com

Sincerely,

The Fitbit Team

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Moderator Edit: Clarified subject, personal info removed and formatting

[Odyssey13]

Hi @Patty464  we're the community forum members and you would still need customer support for this. From the email you shared, it seems Fitbit just wants you to wait a few days. I know from the news that FedEx can often take longer to get items shipped. Sometimes there are delays due to weather, which can happen in early spring. I know telling you patience is rewarded is true.

[AndreaFitbit]

Welcome to the Fitbit Community, @Patty464. Thank you for letting us know about your order status.

I noticed  that you'll receive a replacement. 

Thank  you for the heads up @Odyssey13.

Thank you for your patience and for visiting the forums. 

[Patty464]

Yes, I hope so.  Thank you! 

[AndreaFitbit]

You're very welcome @Patty464.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Keep on visiting the forums.