Fitbit Luxe steps keep resetting every time I sync

[sandig633]

Keeps resetting to 13 steps. When sync with the app. 😭

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @sandig633. Welcome to the Community Forums. Thanks for the details provided in your post. I understand how you must be feeling. 

As a first approach, I'd recommend restarting your Luxe. For instructions, see How do I restart my Fitbit device?

If the issue persists, please try removing the Bluetooth connection between your phone and your Fitbit device:
*On your phone, tap Settings > Bluetooth >the information icon > next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

[sandig633]

Thank you.  I’ve done all of that.  But with no success. 

I will try again.  

Does the same when I reconnected the versa 2.  So it seems it’s in the app. 

[MarreFitbit]

@sandig633 Thanks for confirming that you've already tried those steps. 

Note that you can't connect multiple devices that use the Fitbit App Gallery to one account. For Fitbit Charge 3, Fitbit Charge 4, Fitbit Ionic, Fitbit Inspire series, Fitbit Luxe, Fitbit Sense, and Fitbit Versa series, only connect one of these devices to your account at a time. For more information, see Can I use more than one Fitbit device with the same account?

Hope that helps. 

[sandig633]

Yes.  Disconnected luxe from Bluetooth and app before reconnecting the versa 2

very disappointed.  A lot of money and no syncing.  But the other items on desktop are.  It seems to only be the steps. 

[MarreFitbit]

@sandig633 We‘re taking into consideration your comments and sentiments in regards to our products.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.