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Fitbit Luxe stuck on download app

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‎03-10-2022 10:19

‎03-10-2022 10:19

Just upgraded to Luxe. I had Alta before with app on laptop. Now app wont connect to Luxe and screen keeps saying 'download app', which I have done.

 

shop said it would work on app on laptop, but I can't get them to sync.

 

Any help really appreciated.

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6 REPLIES 6

‎03-10-2022 10:40

‎03-10-2022 10:40

Hi @gardenermum  the newer Fitbits must be set up on Android or iOS. You have a compatible phone?

Stepping in the U.S.A. since September 2013. Android 14

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‎03-10-2022 11:30

In response to Odyssey13

‎03-10-2022 11:30

No, silver surfer, only landline. App worked with alta but wont work with Luxe?

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‎03-10-2022 11:47

In response to gardenermum

‎03-10-2022 11:47

Which operating system on the laptop?

Stepping in the U.S.A. since September 2013. Android 14

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‎03-10-2022 18:27 - edited ‎03-13-2022 18:17

In response to Odyssey13

‎03-10-2022 18:27 - edited ‎03-13-2022 18:17

@Odyssey13 , Nice to see you here. Thank you for your help. 

 

@gardenermum , A warm welcome to the Community! Thank you for your message and efforts. 

 

If possible, and if you have access to someone's phone, borrow from a family member for the moment, please download the Fitbit app there and try to setup the Luxe with it. You can always log out and remove the app from that device. 

After the luxe is setup to your account try to sync it with the PC. 

Also verify the following

  • You installed the Fitbit app for Windows as described in How do I set up my Fitbit device?
  • The operating system on your computer is up to date. To see if an update is waiting to be installed, go to Start>Settings>Update & security.
  • The Bluetooth setting at Start>Settings>Bluetooth is on. If you can't find the setting and you're not sure whether your computer supports Bluetooth, follow the steps in this blog post to verify Bluetooth capability.

See you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎03-10-2022 23:23

In response to JuanFitbit

‎03-10-2022 23:23

Have done all that but still wont sync

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‎03-13-2022 18:19

In response to gardenermum

‎03-13-2022 18:19

@gardenermum , Thank you for your reply. In that case , please give us a call or chat with us. Our team will be more than glad to have a closer look at this. 

Click here to get connected. 

 

See you around.

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

Best Answer