Hi there, @Johnson727. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Luxe is stuck on that message. I understand your concern, I will do my best to help you with this!
If you haven't done so yet, please try the following steps in the order listed:
- Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
- Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
- Force quit the Fitbit app.
- Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
- Shut off your phone and turn it on after 1-2 minutes.
- Turn on the Bluetooth on your phone.
- Plug it into the charging cable and open the Fitbit app.
- Set up your Fitbit device.
- If there is no connection, restart your Fitbit device.
- Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again.
With the steps above, what I want you to do is to pair your Luxe first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.
If the steps above don't work, I'll recommend getting back to our Support Team as I've seen you contacted them prior to posting here. They will be glad to continue assisting you.
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Best Answer
