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Fitbit Luxe won't pair or sync to my Fitbit app anymore

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‎07-05-2021 09:06 - last edited on ‎07-06-2021 04:11 by Fitbit Moderator

‎07-05-2021 09:06 - last edited on ‎07-06-2021 04:11 by Fitbit Moderator

Morning. I got my luxe yesterday, and everything was going great. It recorded my steps and sleep. I went to boot camp this morning, and I recorded my exercise, and after that all syncing stopped. I restarted my luxe. I turned on and off blue tooth. I turned on and off my phone.  I then went into the app and asked for it to forget the device.  I then tried to set up the device again, and it just keeps saying ‘looking’.  It isn’t showing up in the Bluetooth menu either. Where did I go wrong?

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎07-06-2021 04:16

‎07-06-2021 04:16

Hi there, @Simply_victoria. It's nice to see you around the Community Forums. Thanks for trying to troubleshoot the issue with your Fitbit Luxe before posting. 

 

I've seen you contacted our Support Team after posting here and they offered some help to solve this issue. If you still need assistance, the best way to get help for this problem is to chat with us online again or give us a call. Click here to get connected.

 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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‎07-06-2021 06:59

‎07-06-2021 06:59

Mine won’t stay connected to my Bluetooth on my phone. Never had this issue with my inspire HR. 

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‎07-06-2021 07:18

In response to Misha911

‎07-06-2021 07:18

Hi there, @Misha911. Welcome on board. 

 

While reading your post I was wondering if you've already removed your Inspire HR from your Fitbit account and phone's Bluetooth settings? 

 

Note that you can't connect multiple devices that use the Fitbit App Gallery to one account. For Fitbit Charge 3, Fitbit Charge 4, Fitbit Ionic, Fitbit Inspire series, Fitbit Luxe, Fitbit Sense, and Fitbit Versa series, only connect one of these devices to your account at a time.

 

Hope this helps. 

Maria | Community Moderator, Fitbit


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‎07-06-2021 07:36 - last edited on ‎07-06-2021 07:40 by Fitbit Moderator

In response to MarreFitbit

‎07-06-2021 07:36 - last edited on ‎07-06-2021 07:40 by Fitbit Moderator

I removed the Inspire before I even opened the Luxe

 

Update: Yes. I removed the inspire as soon as I got the luxe.

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‎07-06-2021 07:44 - edited ‎03-20-2024 06:17

In response to Misha911

‎07-06-2021 07:44 - edited ‎03-20-2024 06:17

@Misha911 Thanks for confirming that you've tried those steps already. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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