Fitbit Luxe won't pair or sync to my Fitbit app

[ChrissyMonty]

Fitbit Luxe won't pair or sync to my Fitbit app

I’m having tons of issues. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @ChrissyMonty. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Fitbit Luxe. 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Luxe automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If you continue having syncing difficulties, see Why won't my Fitbit device sync? 

Hope that helps. 

[JessieWink]

My phone detects the Fitbit, so I tried to set up the device.  Selected Luxe. Set up. I accepted the privacy disclaimer.   Selected next, while my luxe was charging.  My phone searched for the luxe via Bluetooth.  Found it..........then it just spins.  I eventually get a NOt Working screen and try again.

I worry this is an issue with a recent Samsung update, that is when I started to notice changes to the function of my luxe.

Please help.  I must add also when I first searched this issue last night, it was mentioned that maybe a reset to the Luxe would fix the problem, and deleting the luxe and trying to add back.......  It did not.  Also, I am not able to forget the device on my Bluetooth options.  

[CaroC11]

I am having the exact same issue and have a Samsung Galaxy as well.  Got totally fobbed off trying to get help from the FitBit chat function ...

Very frustrating!

[VictorChilaquil]

Same here with flip 3 from Samsung and updated two days ago. 

[LGemz18]

Same, so good to know that I am not alone but also irritated that I am being tasked to send back the Luxe and wait for a replacement, especially if the issue may be tied to the Samsung update, as someone else said their replacement did not work either and I  have not been able to sync since 12/28/2022 and finally called customer support who sent me a label to return Luxe yesterday:/

[CaroC11]

I took mine back to the retailer and got the Charge 5 instead but still had the same issues - it's not the hardware it's definitely the software.  When I called the customer support team I was told it was a known issue and a software update to fix it would happen in early 2023.  I am going to wait and see if that works before escalating any further.  Pretty disappointing behaviour from Fitbit!!

[LGemz18]

Same, going to call customer support again tomorrow and hold off on sending Luxe back for a replacement, as something is definitely up, so hoping the fix gets pushed sooner than later.  Check out article https://9to5google.com/2022/12/30/fitbit-samsung-android-13-broken/ w/ the statement, "The Fitbit Charge 5 and Fitbit Luxe are among the latest dedicated fitness trackers from Fitbit, and some of the best yet, too. But if you have a Samsung Galaxy phone running Android 13, these Fitbit trackers are currently facing some issues with sync, but a fix is on its way."

[LGemz18]

Now I know the reason, we have Samsung Flip's, however, I have not received a patch yet😒 Check out https://9to5google.com/2022/12/30/fitbit-samsung-android-13-broken/

A couple of threads on Fitbit’s community forums have picked up reports of the Fitbit Charge 5 and Fitbit Luixe being unable to sync properly with Samsung Galaxy smartphones following the update to Android 13. The problem affects devices including the Galaxy Z Flip 3, Galaxy S22, Galaxy Z Fold 4, and others.

The exact cause here is unclear, but it could be tied to Samsung’s software. As SamMobile points out, a recent Galaxy Z Flip 3 update seems to have patched up the problem for at least some users.

But regardless of what the cause is, Fitbit is aware of the root issue and is saying a fix is coming in “early 2023” through an update to the Fitbit app.

Our team has identified the root cause of the bug and we are working on a fix, which we anticipate releasing via an app update in early 2023.

[LGemz18]

These steps do not work on Samsung Galaxy Flip, I unpaired and have not been able to pair Luxe since so hoping fix is pushed to patch whatever update triggered the disconnect.

[KarenMus]

Same! Often stops syncing.  Never has this problem with Fit 2. Like the look but Luxe disappoints in functionality. 

[KarenMus]

This does work but I’ve had to do this at least 5 times since I bought the Luxe in July.  Frustrating! I have Apple iPhone, been through several updates, latest iOS and just last week it stopped syncing again. 

[LGemz18]

Hoping the patch for Samsung Flip does the trick sooner than later, as l thought l was upgrading and should have kept my lnspire before passing onto Sister, as Luxe is stuck in a loop and will not even pair:/  Someone else got a replacement that did not work so this last update has us FitBit users hosed...

[DCLC]

I agree. I just purchased the Luxe today and it will not connect to my Samsung flip phone, may have to return the tracker.  

[LGemz18]

Going to call tomorrow before sending back for replacement and hope a patch is available, otherwise, l will return and ask for this Luxe to be replaced with the Inspire instead.

[CaroC11]

It is really bad that they are selling these products knowing that they currently don't work on a major smartphone brand!! I'm emailing the Commerce Commission ....

[LGemz18]

Just came across another article that suggested using an older device for Luxe & Charge that got the Android 13 Samsung Security update and OH my $hitake Mushrooms that WORKED, Luxe finally paired to Bluetooth on my old Samsung Galaxy Note 8 and is no longer stuck in loop.  Still no go on Samsung Flip, so hoping a patch really does resolve everything for Luxe on Flip.  

In the meantime, no need to return and replace Luxe if you have an older device to pair/sync to😊

Hope this helps and Happy New Year to all❤️❤️❤️

[DCLC]

Hi, Thanks for the advice but I don't have an older Samsung to use. I only recently got the flip having had iPhones in the past.

It would be good to know when the software fix will take effect?



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[CaroC11]

I just messaged them via their Facebook messenger and they just keep repeating 'early 2023'.... which is super annoying right coz that could be anything from now until March/April?!

They directed me to updates on this thread:

https://community.fitbit.com/t5/Android-App/Failing-to-sync-after-Android-13-update-Samsung-Flip-Fol...

[VictorChilaquil]

I have two celulars, I switched and installed the Fitbit app on my iPhone 12 and it worked perfectly.

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