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Fitbit Luxe won't pair with any of my devices

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‎09-07-2021 01:17 - last edited on ‎09-07-2021 04:53 by Fitbit Moderator

‎09-07-2021 01:17 - last edited on ‎09-07-2021 04:53 by Fitbit Moderator

Unfortunately, I had to learn, after buying the watch, that the Fitbit luxe is not compatible with any of my phones nor tablets, neither with my Macbook.

The only option I've been given is to buy a Fitbit Dongle to be able to pair the watch to my Macbook.

I wanted to check with all users if there is any other way to pairing the watch. I believe that given the price of the watch, the dongle could be provided by the brand. I am pretty disappointed.

This is my last shot, if there is no alternative to the Fitbit dongle I will return the watch.

 

 

Moderator Edit: Clarified subject

 

 

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‎09-07-2021 04:56 - edited ‎04-02-2024 13:15

‎09-07-2021 04:56 - edited ‎04-02-2024 13:15

Hi there, @Leticiallc. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

I've seen that you contacted our Support Team regarding this matter and they've already assisted you with your inquiry. If you still need help or have any concerns, please feel free to contact our team back so they can continue assisting you. 

Maria | Community Moderator, Fitbit


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‎09-07-2021 06:10

In response to MarreFitbit

‎09-07-2021 06:10

Hi there, Indeed I have been informed I wont be able to sync the Luxe to my laptop (nor tablet nor phone) hence I will have to return the tracker. Thanks for your time. Best, Leticia

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