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Fitbit Luxe won't sync to my Android phone

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‎08-05-2021 03:07 - last edited on ‎08-05-2021 04:17 by Fitbit Moderator

‎08-05-2021 03:07 - last edited on ‎08-05-2021 04:17 by Fitbit Moderator

The only thing I get is a banner on the top telling me
"Couldn't sync you luxe - FIX IT"
By taking me to the TOTALY USELESS website that tells me how Fitbit sync its data
My android is up to date
I uninstalled & reinstalled Fitbit app. Restarted my phone
And it's still not working

 

Moderator Edit: Clarified subject

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‎08-05-2021 04:20 - edited ‎06-14-2023 08:24

‎08-05-2021 04:20 - edited ‎06-14-2023 08:24

Hi there, @KarmaZ. Thanks for stopping by and for already trying to troubleshoot the issue with your Luxe before reaching out. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

To solve the issue, please try following the steps below:

  1. Force quit the Fitbit app, open the Fitbit app, and sync the Fitbit Luxe. 
  2. Make sure you've followed the steps provided in this help article Why won’t my Fitbit device sync?   
  3. Please restart the Fitbit Luxe and manually sync the tracker.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎08-05-2021 04:20 - edited ‎06-14-2023 08:24

‎08-05-2021 04:20 - edited ‎06-14-2023 08:24

Hi there, @KarmaZ. Thanks for stopping by and for already trying to troubleshoot the issue with your Luxe before reaching out. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

To solve the issue, please try following the steps below:

  1. Force quit the Fitbit app, open the Fitbit app, and sync the Fitbit Luxe. 
  2. Make sure you've followed the steps provided in this help article Why won’t my Fitbit device sync?   
  3. Please restart the Fitbit Luxe and manually sync the tracker.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes