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Fitbit Luxe won't track my sleep score

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‎06-27-2021 20:31 - last edited on ‎06-28-2021 03:59 by Fitbit Moderator

‎06-27-2021 20:31 - last edited on ‎06-28-2021 03:59 by Fitbit Moderator

I have a android phone.. I am unable to see my sleep score on my fit but luxe. I tried restarting and syncing. I don't know why it doesn't show? Please help and advise. 

 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎06-28-2021 04:01

‎06-28-2021 04:01

Hi there, @Avayu415. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Fitbit Luxe. 

 

Keep in mind that you must see sleep stages in order to see your sleep score information. Please swipe left on the Sleep Score graph, here you can see information about your weekly sleep average and sleep duration. To get more detailed information, see What's sleep score in the Fitbit app?

 

With that in mind, I recommend considering the following in order to get sleep stages:

 

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.

 

For more information, see What should I know about Fitbit sleep stages?

 

Hope this helps. 

Maria | Community Moderator, Fitbit


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‎06-28-2021 04:24

In response to MarreFitbit

‎06-28-2021 04:24

All of that is correct. It’s worked just fine the first week. Losing features one by one.

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‎06-28-2021 06:28

In response to KymberB319

‎06-28-2021 06:28

Hi there, @KymberB319. Welcome to the Community Forums. I appreciate you had followed the tips and recommendations provided above.

 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

We hope your issue is solved soon.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎06-29-2021 09:28

In response to KymberB319

‎06-29-2021 09:28

My Luxe tracked sleep for the first couple of days, then it’s been off since. Twice it said I slept 4 hours per night and another night, no tracking at all. I have also followed the troubleshooting instructions but no improvement. 

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