Fitbit Luxe won't track my sleep score

[Meganbee]

Hi! I am so stuck on how to get my sleep score. 
In the past 2 weeks my sleep score has only recorded 5 times. I have tried restarting, looking for updates, I make sure it’s on tight. Nothing seems to help.

I thought maybe it was just something that isn’t always done every day until I saw my friends app and she has a sleep score every day.

any ideas? 
Thanks in advance

Moderator Edit: Clarified subject

[Baltoscott]

Hi @Meganbee -- in order to get a sleep score you need to be getting sleep stages. Have a look through What Should I know about Sleep Stages article for some information on why that might not be happening some nights.

[Meganbee]

I do get sleep stages every night, it’s just not showing a score. I spoke to support who said I might not get a constant heart rate all night. I sleep on my side that my Fitbit is on. I might try swapping it to my other side at night. See if it makes a difference 

[Baltoscott]

Switching hands is a good idea.  

[MarreFitbit]

Hi there, @Meganbee. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before posting here. @Baltoscott Thank you so much for your help and recommendations. 

I've seen you contacted our Support Team already and they've assisted you with this matter. If you have any questions or concerns regarding the outcome of your case, please feel free to contact them back for further assistance. 

Have a nice day!