help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit app is not showing my calories or steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-03-2023 11:47 - last edited on ‎07-10-2023 04:16 by Fitbit Moderator

‎07-03-2023 11:47 - last edited on ‎07-10-2023 04:16 by Fitbit Moderator

Not sure when this started but I can’t find my steps and/or calories burned. Also every few days it won’t log my sleep. It’s all up to date and I’ve reset so that’s not the issue. TIA

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎07-05-2023 04:08

‎07-05-2023 04:08

Hi, @Mom4two805, welcome, you do not mention if you are having a problem "syncing" your "Luxe". In the "Today screen" in the Fitbit app on your phone slide your finger down and release. If this does not allow you to make progress (Allowing you have already restarted your "Luxe") try - 

  • Unpair your Luxe from your phone's Bluetooth settings. 
  • Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your new phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Luxe again.

acknowledgement to @MarreFitbit 

I hope this helps. Let us know how you get on.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

Best Answer