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Fitbit app is not showing my resting heart rate

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‎03-30-2024 10:11 - last edited on ‎03-30-2024 10:50 by Fitbit Moderator

‎03-30-2024 10:11 - last edited on ‎03-30-2024 10:50 by Fitbit Moderator

I recently got a new phone and everything seems to be working except for resting heart rate on phone. ( I checked and it is listing as syncing ) But resting heart does not show for one week. Any suggestions?

Moderator Edit: Clarified subject

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‎03-30-2024 10:51

‎03-30-2024 10:51

Hi there, @Dyoungwirth. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your resting heart rate is still not showing up. We're here to help! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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